What are my Secure Ordering & Payment Options?
Shipping is through Canada Post 1-10 business days after payment has been received. Some items are made to order and some are ready to ship. You will receive a order confirmation once payment goes through, and a shipping notification when the order is ready to ship. Please don’t hesitate to contact us if you have any questions.Shipping prices are based on weight of order.
- Please note that these are estimates and we can not guarantee that you will receive your package within these times.
- You are responsible for any customs or duty charges that may incur and need to be paid on time of parcel arrival
Are there Returns & Refunds?
If you’re not happy then we are not happy! Please email firstname.lastname@example.org if you have any concerns with your jewelry.
We take great care to insure your jewelry is packed and shipped properly, however, accidents do happen. If your piece arrives damaged, please take a photo and email it to us.
What is the Repair Policy?
We do our best to create excellent quality hand crafted pieces, which can sometimes be delicate. We know that breaks do happen. Whether it is because of being continuously worn or a little hand yanked at it, we get it! We guarantee to always fix your bracelet for you (no questions asked) as long as you are willing to pay for shipping the stones back to us (or drop it at our door), and that you have more than 50% of the original beads. This service is free of charge.
What will I receive with my Jewelry order
Packaged beautifully, every piece of Giosoul jewelry is accompanied by a meaning card printed.